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Mercedes-Benz of Boston
- Car Dealers
- Somerville, MA
About this business
Location details
259 McGrath Hwy, Somerville, MA, 02143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This dealership is tops by far, I made an appointment online for service which was quick and painless. The mechanic found issues that were rectified .My car is running better that ever. Mike assisted me whom is extremely kind and made the process simple. Very friendly and caring employees.
Business response:
This review means more to our team than you know! Thank you for leaving us your five-star rating and for being a loyal customer! - Mercedes-Benz of Boston
Jonathan Linares our sales service was great in all the buying process!!! Service was excellent from beginning to the end of transition. Just great dealer
Business response:
This review means more to our team than you know! Thank you for being a loyal customer! - Mercedes-Benz of Boston
Excellent service!! Thank you Jimmy. Very easy to Excellent service!! Thank you Jimmy. Very easy to schedule appointment. Fast service. Immediate access to loaner. Work was done as requested. Also did my inspection just because they could!!
Business response:
We're so happy our team could help you cross a few things off your to-do list! Thank you for the awesome review! – Mercedes-Benz of Boston
Always good service, even when last minute with an emergency. Go out of their way every time. Even during a busy time it didn’t feel like a long wait
Business response:
Thank you for choosing Mercedes-Benz of Boston, we appreciate your positive feedback!
Michael has handled any issues I’ve had in a personal and professional manner! Makes everything make since to me! Any questions are answered thoroughly!
Business response:
Thank you so much for the great review! Michael is a valued member of our team and we know they'll be thrilled to hear they've made this a five-star experience for you! We appreciate you being part of the Mercedes-Benz of Boston family!
Outstanding customer service! In and out in an hour and a half for an oil service, inspection, with a car wash and vacuum!! Thank you!
Business response:
Thank you for your amazing review! We appreciate your business, and look forward to seeing you next time!
As a dealership it is a relatively impersonal experience. However, in general, I have found the individual employees to mostly be quite helpful. This past week I experienced 2 unusual events viz. A/C stopped working and then Thursday I struck the curb with my right rear tire causing a large bubble to appear and this precipitated my checking the other tires and indeed, the right front had a significant tear - all the way down to metal! The next day I was due to drive 2 hours to Maine. The dealership was extraordinarily busy t... read more
Business response:
Thank you for taking the time to share your experience with us. We greatly appreciate your feedback and your business with us and hope you will reach out if there is anything more we can do for you. Thanks again and safe travels.
They don’t take care of you if they think you’re not rich. Had to wait 30 minutes for an appointment when there were no other customers at the time. Staff is generally unprofessional and I had to ask my way to have someone check me in for my appointment, wait for a representative, purchase parts and even wrapping up my experience there, I felt ignored and unassisted during my whole experience, would not go back.
Business response:
We're sorry to hear about this experience. We value feedback and use this information to improve customer satisfaction. If you would like to discuss this issue further, please don't hesitate to reach out to me directly. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com
Good service and keep schedule, this time air pressure warning still on when car was returned.
Business response:
Thanks for your feedback. Please reach out to our service team if there is anything more we can address.
Frequently asked questions about Mercedes-Benz of Boston
How is Mercedes-Benz of Boston rated?
Mercedes-Benz of Boston has a 4.8 star rating with 9,411 reviews.
When is Mercedes-Benz of Boston open?
Mercedes-Benz of Boston is open now. It will close at 8:00 p.m.