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Mercedes-Benz of Boston
- Car Dealers
- Somerville, MA
About this business
Location details
259 McGrath Hwy, Somerville, MA, 02143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
A very professional and efficient experience. My vehicle was ready, clean and the paperwork was organized and exactly what I had anticipated. It was an easy process.
Business response:
Eric, Thank you for coming to Mercedes-Benz of Boston for your service and great five-star rating! We look forward to seeing you at your next appointment!
Manny,The person that picks up and returns my car has always been of upmost courtesy He always arrives in a timely manner and is very pleasant Jimmy in the service department it’s also very Accommodating helping to arrange my service date
Business response:
We're glad Manny and Jimmy made this such a great visit! Thank you for taking the time to leave us your feedback and five-star rating! We look forward to seeing you at your next appointment! - Mercedes-Benz of Boston
Only complaint- I was not informed when my car was ready for pick up. I know because I arrived 4 hours later car was ready.
Business response:
Thank you for the honest feedback, Mike. We hope to see you next time for a five-star experience! - Mercedes-Benz of Boston
My car was dropped off at 7:30am and at 2:30 when I called it hadn’t even been looked at yet, then when I called again the did a rush diagnosis
Business response:
We're sorry to hear about this experience. We value feedback and use this information to improve customer satisfaction. Please reach out to me so I can hear more about this situation and help resolve these concerns. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com
Love doing business with Jimmy he always make sure my needs are met and go above and beyond to help resolve any issues..will definitely be taking my car back for future maintenance
Business response:
We're so glad Jimmy gave you such great care and earned five stars! Thank you for the rave review! We'll see you at your first service visit! - Mercedes-Benz of Boston
Jimmy was terrific. He is smart, attentive and courteous. He did exactly what he said in a timely manner. He stayed in touch and revived estimates.
Business response:
We really appreciate you taking the time to leave Jimmy and the Mercedes-Benz of Boston team this awesome review, thank you!
Carlos Romero was great and responsive. He made the experience of buying a Mercedes-Benz grand and luxurious. My wife and I love our new car.
Business response:
Congratulations on your new Mercedes-Benz! It's so great to hear you and your wife enjoyed visiting us for your purchase and rated Carlos five stars! Thank you for being a Mercedes-Benz of Boston customer!
Patrick is one of the best service advisors and I will not go to any others. He listens care for customers get me appointment right away if my car needs urgent care. He follows up the work etc he is too good
Business response:
already responded see above
I have been working with Rob Tinkham for the last 17 years and I would not change a thing. Rob is the best!!! His attention to detail is outstanding and he protects me in so many ways that I would not begin to know about. I can’t say enough about how professional and caring Rob is.!!
Business response:
Thanks for the five-star rating and kind words! We are so glad Rob made this such a positive experience time and again and has earned your business! We'll see you next time! - Mercedes-Benz of Boston
Frequently asked questions about Mercedes-Benz of Boston
How is Mercedes-Benz of Boston rated?
Mercedes-Benz of Boston has a 4.8 star rating with 9,411 reviews.
When is Mercedes-Benz of Boston open?
Mercedes-Benz of Boston is open now. It will close at 8:00 p.m.