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Mercedes-Benz of Boston
- Car Dealers
- Somerville, MA
About this business
Location details
259 McGrath Hwy, Somerville, MA, 02143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great Experience !! Had a great experience with my purchase !! Jasper did not made me feel like he was just trying to sell me a car, but to find the most suitable for me in every way. And this is right were customer service and professionalism meets at its finest ! Great service ! Thank you !!
Business response:
We really appreciate you taking the time to leave feedback for our dealership. We know the importance of offering customer service that is second to none. A quality car-buying experience is one of our top priorities, and we do everything we can to support our guests. We thank you for your business and look forward to serving your automotive needs for many more years to come! Regards, Jeff Davis, General Manager
He cares about his customers Mr. Robinson was very tentative to my needs. My experiences with Mr.Robinson have been great and a pleasure, this is my second lease withMr. Robinson's He's the best.
Business response:
We really appreciate you taking the time to leave feedback for Keith. We know the importance of offering customer service that is second to none. A quality car-buying experience is one of our top priorities, and we do everything we can to support our guests. We thank you for your business and look forward to serving your automotive needs for many more years to come! Regards, Jeff Davis, General Manager
A Wonderful Experience We were so impressed by Rob T.'s extensive knowledge of our vehicle. There were many things we would've had trouble figuring out on our own. He was patient and thorough and extremely helpful on follow up calls and questions as well. Our new car is so beautiful and classy, we just can't imagine driving anything other than a Mercedes-Benz. We enjoy every mile each time we get in it. Again, thank you,Rob, for a truly wonderful experience.
Business response:
Thank you so much! Here at Mercedes-Benz of Boston, we know the importance of offering customer service that is second to none. A quality car-buying experience is one of our top priorities, and we do everything we can to support our guests. We thank you for your business and look forward to serving your automotive needs for many more years to come! Regards, Jeff Davis, General Manager
Fabulous Experience-Best Sales Rep I have ever dealt with!!! First i want to thank Jasper for helping me buy the car i always wanted to. Initially my experience with Mercedes benz of boston was not so good. After I met Jasper who took the responsibility to help me find the best car in my Budget. I brought a CPO Mercedes c300, 2015. His detail knowledge of all the aspects of the car are unbelievable. I had no hassle in having a dual mind when i went into the store. He made my choices narrow and asking me what kind of Car i wo... read more
Business response:
Thank you, Varun, for taking the time to share this positive feedback. We make every effort to provide the very best customer service. Hearing from our guests that we have succeeded in this endeavor is always gratifying. We value your business and look forward to serving your automotive needs for many more years to come! Best, Jeff Davis, General Manager
Knowledge of the product His detailed knowledge of all of the aspects of the car are unbelievable. Going through all the settings, etc. Although I have that button to ask about the car features, I think I'm gonna keep Rob's cell phone on speed dial instead!
Business response:
Thank you, Doug, for your kind words and for taking the time to share your positive experience with Rob. I'm so glad to know that his efforts made the difference in your car buying experience. We thank you for your business and look forward to working with you again in the future. Kind Regards, Jeff Davis, General Manager
Most ENTHUSIASTIC Sales Rep I contacted Mercedes Benz of Boston via e-mail through their website. I was contacted by Dana Garcia the Internet Sales Manager, who analyzed all of my needs. This was the first time in ten years I was looking into leasing a new car and was unclear which vehicle I was going to choose. Upon analyzing all of my needs Dana and several phone conversations with Dana it was clear Mercedes was the way to go. Due to Dana's patience, product knowledge and overall customer service I decided to go to the dea... read more
Business response:
Thank you for your kind words and for taking the time to share your experience with us. I'm so glad to know that Dana, Paolo and Jeff's efforts made the difference in your car buying experience. They are valuable team members indeed. We thank you for your business and look forward to working with you again in the future. Kind Regards, Jeff Davis, General Manager
Best Sales Rep I have ever dealt with !!! The dealership was very prompt with all the transactions, the sales rep I dealt with was the greatest rep I have ever worked with, no hassle, up front, down to earth, very personable, I would defintely shop here again and look forward to working with them again.
Business response:
Jonny, I sincerely appreciate the time it took for you write this great review about Dennis! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, Jeff Davis, General Manager
Seamless Purchase The dealership and Thanh Nguyen made the purchase such a smooth process; it was definitely a pleasant experience. Thanh was very knowledgeable and ensured that we were kept informed throughout the process. He was responsive and definitely dedicated to not only the sale, but to the customer.
Business response:
Thank you, Mike, so much for sharing your wonderful experience with Thanh! It is our goal to offer every customer a personal touch and ensure that we do everything possible to help you leave our dealership happy. We thank you for your business and we look forward to helping with your automotive needs in the future! Best, Jeff Davis, General Manager
Great Follow Up The delivery was great -- as expected -- but Rob's attention to following up on post-delivery questions and details was terrific. Responded quickly and thoroughly to all emails.
Business response:
David, I sincerely appreciate the time it took for you write this great review about Rob! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, Jeff Davis, General Manager
Frequently asked questions about Mercedes-Benz of Boston
How is Mercedes-Benz of Boston rated?
Mercedes-Benz of Boston has a 4.8 star rating with 9,183 reviews.
When is Mercedes-Benz of Boston open?
Mercedes-Benz of Boston is closed now. It will open tomorrow at 9:00 a.m.