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Mercedes-Benz of Boston
- Car Dealers
- Somerville, MA
About this business
Location details
259 McGrath Hwy, Somerville, MA, 02143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Fabulous Experience-Best Sales Rep I have ever dealt with!!! First i want to thank Jasper for helping me buy the car i always wanted to. Initially my experience with Mercedes benz of boston was not so good. After I met Jasper who took the responsibility to help me find the best car in my Budget. I brought a CPO Mercedes c300, 2015. His detail knowledge of all the aspects of the car are unbelievable. I had no hassle in having a dual mind when i went into the store. He made my choices narrow and asking me what kind of Car i wo... read more
Business response:
Thank you, Varun, for taking the time to share this positive feedback. We make every effort to provide the very best customer service. Hearing from our guests that we have succeeded in this endeavor is always gratifying. We value your business and look forward to serving your automotive needs for many more years to come! Best, Jeff Davis, General Manager
Best Sales Rep I have ever dealt with !!! The dealership was very prompt with all the transactions, the sales rep I dealt with was the greatest rep I have ever worked with, no hassle, up front, down to earth, very personable, I would defintely shop here again and look forward to working with them again.
Business response:
Jonny, I sincerely appreciate the time it took for you write this great review about Dennis! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, Jeff Davis, General Manager
Most ENTHUSIASTIC Sales Rep I contacted Mercedes Benz of Boston via e-mail through their website. I was contacted by Dana Garcia the Internet Sales Manager, who analyzed all of my needs. This was the first time in ten years I was looking into leasing a new car and was unclear which vehicle I was going to choose. Upon analyzing all of my needs Dana and several phone conversations with Dana it was clear Mercedes was the way to go. Due to Dana's patience, product knowledge and overall customer service I decided to go to the dea... read more
Business response:
Thank you for your kind words and for taking the time to share your experience with us. I'm so glad to know that Dana, Paolo and Jeff's efforts made the difference in your car buying experience. They are valuable team members indeed. We thank you for your business and look forward to working with you again in the future. Kind Regards, Jeff Davis, General Manager
A Wonderful Experience We were so impressed by Rob T.'s extensive knowledge of our vehicle. There were many things we would've had trouble figuring out on our own. He was patient and thorough and extremely helpful on follow up calls and questions as well. Our new car is so beautiful and classy, we just can't imagine driving anything other than a Mercedes-Benz. We enjoy every mile each time we get in it. Again, thank you,Rob, for a truly wonderful experience.
Business response:
Thank you so much! Here at Mercedes-Benz of Boston, we know the importance of offering customer service that is second to none. A quality car-buying experience is one of our top priorities, and we do everything we can to support our guests. We thank you for your business and look forward to serving your automotive needs for many more years to come! Regards, Jeff Davis, General Manager
Knowledge of the product His detailed knowledge of all of the aspects of the car are unbelievable. Going through all the settings, etc. Although I have that button to ask about the car features, I think I'm gonna keep Rob's cell phone on speed dial instead!
Business response:
Thank you, Doug, for your kind words and for taking the time to share your positive experience with Rob. I'm so glad to know that his efforts made the difference in your car buying experience. We thank you for your business and look forward to working with you again in the future. Kind Regards, Jeff Davis, General Manager
2015 ML Very good attempt sale representatives. Make you understand all view of the deal They're to explain many times needed for me to understand everything so I know that I made a right decision
Business response:
Thank you! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm so pleased Jasper and Jeff were able to do exactly that. Thank you again and we look forward to working with you again in the future! Best, Jeff Davis, General Manager
Exceptional customer service Jasper Abreu is what all sales personnel should be about. Knowledgeable in every aspect about the product he is selling. Jasper explained to us in detail about the car's features both mechanical and styling. He explained what it would cost, monthly payments, easy transition of registration and plates. Jasper took care of it all, making it easy to do business with Herb Chambers MB dealership. Because of Mr. Abreu I would recommend this dealership to friends and family, the consideration extended t... read more
Business response:
Thank you for taking the time to share your experience. We're thrilled that you enjoyed working with Jasper, he's certainly a wonderful addition to our team. If there's ever anything more that we can assist you with, please don't hesitate to ask! Best, Jeff Davis, General Manager
Great Follow Up The delivery was great -- as expected -- but Rob's attention to following up on post-delivery questions and details was terrific. Responded quickly and thoroughly to all emails.
Business response:
David, I sincerely appreciate the time it took for you write this great review about Rob! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, Jeff Davis, General Manager
A truly exceptional experience Shortly after my husband died, I was faced with a whole series of car-related questions. I called Rob Tinkham and explained the situation: that I wanted to return a leased car, trade in an older car and buy a new, smaller car. It was an overwhelming prospect to me. Rob had all the patience, kindness and professionalism in the world. He walked me through the entire series of transactions. He explained my options--and gave me plenty of options. He took time, answered many, many questions, was ava... read more
Business response:
Thank you for sharing your kind recommendation. I'm so pleased to learn that Rob made your visit easy and seamless. He is a wonderful asset to our team and I know he will be grateful to read the nice comments. Thank you again and we look forward to the opportunity to serve your automotive needs again in the future. Best, Jeff Davis, General Manager
Frequently asked questions about Mercedes-Benz of Boston
How is Mercedes-Benz of Boston rated?
Mercedes-Benz of Boston has a 4.8 star rating with 9,412 reviews.
When is Mercedes-Benz of Boston open?
Mercedes-Benz of Boston is closed now. It will open tomorrow at 9:00 a.m.