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Mercedes-Benz of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Mercedes-Benz of Grapevine is a proud dealer of the Mercedes-Benz Sprinter van lineup in Grapevine TX, considered the most reliable and hardest working group of vans in its class. We are committed to exceptional client service experiences by offering competitive lease specials, financing options, and a state-of-the-art service center to assist you.
Location details
1300 Texan Trail, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Had the best experience with great service, which made this process seamless! Was very helpful and appreciated all the help
The dealership was amazing and everyone was very professional and eager to assist. Very pleased
Business response:
Thank you for the kind words! We're thrilled to hear you had a great experience at Mercedes-Benz of Grapevine. Our team is committed to providing professional, attentive service, and we're glad it showed. We appreciate your support and look forward to assisting you again in the future!
Tom Lim was extremely Professional. Attention to detail with amazing customer service. Great experience! Awesome
Thoroughly pleased with our 2025 GLE -350 purchase. Val Neris made sure all details were taken care of, and did what she said she would do. Very pleasant experience overall. Val was key to that experience.
Business response:
We originally went in to purchase a new vehicle. Just happen to meet Val on our way in the door. She introduced us to the idea of buying a slightly used Mercedes from their loaner fleet. The GLE-350 4-matic has the features we wanted, and did not have those features that we did not want such as running boards, extra large sun roof, etc. Val took care of all the details, did what she said she would do, and we got the vehicle we wanted for a great price. Thanks!
I enjoyed my experience. Val was amazing. She was very accommodating. I would buy a car from her anytime. She’s very honest and thorough. Your people in paperwork are a little bit dysfunctional other than that very happy with the experience.
I can’t say enough good things about working with Chase during the purchasing process was very easy. He was very professional and helpful in guiding me through the selection and purchasing process. I didn’t feel pressured into making a purchase. The entire process was very easy.
Always a pleasure dealing with Marco. He has been our go to person over the years for all of our purchases. We are for life clients of his at this point, couldn’t imagine going anywhere else to deal with someone who likely won’t take care of us the way this guy does. The dealership and supporting staff are wonderful but Marco elevates the experience every time, has a classy way of doing business that I really appreciate. Someone get this man promoted!
Business response:
Thank you for the heartfelt feedback! We’re honored to have earned your loyalty over the years, and it’s clear that Marco’s exceptional care and professionalism have made a lasting impact. We look forward to continuing to serve you for many years to come!
Love the experience salesperson was up front about everything and didn't pressure us in anything we didn't want. Will definitely keep in mind of shopping in future
Business response:
Thank you for the great feedback! We're so glad to hear your experience was transparent and pressure-free—just the way it should be. We appreciate your trust and look forward to assisting you again when you're ready for your next vehicle!
I recently visited Mercedes-Benz of Grapevine, where I've been a service customer for some years, to explore leasing a new vehicle. While I ultimately wasn't able to secure financing, I wanted to commend Val for making my first new car shopping experience in over 15 years truly positive. We quickly built a rapport, and her encouraging yet realistic approach, along with her willingness to go above and beyond, truly stood out. I highly recommend working with Val.
Business response:
Thank you for your kind words and for being a loyal service customer at Mercedes-Benz of Grapevine. We're thrilled to hear Val made your return to car shopping after 15 years such a positive experience. Her thoughtful, customer-first approach is exactly what we strive for, and your recommendation means a great deal. We hope to assist you again in the future!
Frequently asked questions about Mercedes-Benz of Grapevine
How is Mercedes-Benz of Grapevine rated?
Mercedes-Benz of Grapevine has a 4.8 star rating with 5,499 reviews.
When is Mercedes-Benz of Grapevine open?
Mercedes-Benz of Grapevine is open now. It will close at 7:00 p.m.