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Mercedes-Benz of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
1300 Texan Trail, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
You Need to Work with John Baskin I've been leasing vehicles from Mercedes Benz for over 25 years now, and recently moved to Dallas, TX where I had to find another leasing agent to work with. John Baskin was highly recommended to me, and I'm thankful for it. John took the time to truly understand just how I was planning on using my vehicle. He asked the right questions, listened to my answers, and quickly identified some options that I never considered before. He found me a great lease opportunity that I continue to brag abo... read more
Business response:
Hello, We are so pleased to hear that the recommendations you received about John Baskin proved to be well-founded. At Park Place Motorcars Grapevine, we want to provide you with all the options and information possible during your car-buying process so you can make an informed purchase. We're happy that John went the extra mile as well and personally took your vehicle to be washed and prepped for delivery. We look forward to seeing you again in the future!
Great Experience We were looking for a strong reliable used auto and found it at Park Place. We met with Shola Bolomope who showed us the ML350 and after testing driving we set down and purchased our auto. We so enjoyed Shola's friendly nature and he was very professional. We considered it a great experience and Shola still calls and check on us to make sure we are having no problems and learning more about our car. We would recommend Shola and Park Place to all.
Great service from my salesman. I had a great experience. I received the best treatment from Mr. Penrod. He was available and attentive through the whole process. I've had Honda, Jaguar, Porsche and Ford. He was the best. I didn't expect but got a follow up and e-mails to help me through the process. I will definitely return!!!!
Great overall sales service We were highly happy about the hole purchasing process. All our needs were met. The car was like promised and all agreed issues met our expectations
Jacob Luna's extraordinary professionalism. We are an older couple thinking/ shopping for our first Mercedes. We have dealt with over five Mercedes dealers/salespeople in larger Texas cities and Jacob is heads and shoulders above the best of the best. He listens extremely well,responsive with additional information/ emails and very understanding of our shopping process and that we take our time looking for best value. We highly recommend his particular level of professionalism and expertise and grateful to him beyond words. ... read more
Business response:
Hello, We are so happy to hear that Jacob's assistance impressed you during your recent car-shopping process. We believe in a no-pressure sales approach, and want to make sure you are completely comfortable with all aspects of your deal before you sign the final papers. Please let us or Jacob know if there is anything else we can do to assist you in the meantime.
My First Mercedes! This was an exceptional car buying experience! Scott is fantastic. He made me feel welcome and explained everything we needed to know regarding the car and dealership. He was honest, forthcoming, and made the entire purchase feel easy. You've made a Customer for life. Thank you!
EXCELENT SERVICE We were in to service our GLK, and decided to look. Don Vaughan found the car we wanted with what we wanted on it. Exceptional service.
Shout out to Dereck Penrod Even though we are still undecided on making a purchase at this time, our experience with sales associate, Dereck Penrod, was/is the BEST experience we have ever had, when searching for a new car purchase! Dereck just listened to our desires, guided us appropriately, and NEVER put any pressure! He even met us at the dealership one evening, even though it was his day off! He has restored my faith in the car buying process! Thanks Dereck for everything!
Horrible Experience, Regret Buying Car Here Please save yourself frustration, aggravation and disappointment and buy your car anywhere except here. Go to Sewell, they understand service and the value of customers. I won't get into the full story of our horrible experiences with these guys, but I will summarize to say they they don't stand behind their product and they don't understand customer service. They will treat you wonderfully UNTIL you buy the car. Once you buy the car don't ever expect excellent service again. Don't... read more
Business response:
Hello, We understand your frustration and would like to offer our sincere apologies for the titling and service issues you experienced at our dealership. However, we are happy to hear that Stephen Rand, our Director of Service Operations, has contacted you to offer some solutions, and that you will be bringing your vehicle in for repairs sometime this week. Please let us know if there is anything else we may do to be of assistance at this time.
Frequently asked questions about Mercedes-Benz of Grapevine
How is Mercedes-Benz of Grapevine rated?
Mercedes-Benz of Grapevine has a 4.7 star rating with 6,252 reviews.
When is Mercedes-Benz of Grapevine open?
Mercedes-Benz of Grapevine is closed now. It will open tomorrow at 8:30 a.m.