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Northampton Volkswagen
- Car Dealers
- Northampton, MA
About this business
Welcome to Northampton Volkswagen! We are your local Volkswagen dealership, proudly serving Northampton, Hadley, Springfield, Holyoke, and beyond! We have a wide selection of new and used Volkswagen cars for sale and a team of VW experts who would be thrilled to assist you in finding the new or used car for your family and lifestyle. Our wide variety of quality used cars and VW certified pre-owned vehicles fit any budget. Stop in today or schedule your Volkswagen service appointment online. At Northampton Volkswagen, You're ... read more
Location details
361 King St, Northampton, MA, 01060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Bent over backwards Wish I started with these guys, I started with another dealer and th y s arched for 3 weeks and found nothing. I called these guys and they had a car for me in an hour and a half. Then met my impossible time frame and deadlines. Awesome customer service
Business response:
Thank you very much for your feedback, we are very happy that we could get you what you wanted and in a timely manner too. We look forward to welcoming you back and hope that you will be able to attend our new owner clinic on the 8th of December at 6pm, in case you have any questions on your new VW!
Great Service- Thank you Ross! Came in for an inspection, knowingly had check engine light on- needed diagnostic test! Ross did an exceptional job explaining everything and really making me feel as though I was important and it isn't always about the money, although I spent much more than I was intending, my car is now back to like new! My Bluetooth was not working on my car, it still isn't, but Ross had not only one but two other employees come out and try to help- didn't succeed but the effort was appreciated! THANK YOU FO... read more
Business response:
Thank you so much for your feedback, we really appreciate it and are glad you found Ross to be very helpful. We're sorry we couldn't fix your bluetooth problem there on the spot, but maybe we'll be able to figure out what's wrong when you bring the car back, as you mentioned to Ross you may. Thank you for servicing with us!
Went the extra mile I spent a lot of time here in the span of a week, and my sales rep Keith went above and beyond to put me in a car. He remembered exactly what I was looking for in a vehicle and he never forgot, I only said it once and it stuck. Keith and the rest at Northampton Volkswagen kept at it and made sure that I'd be driving away in a car at a good price and never kept any info from me, everything was above board and honest. I'd recommend this place to anyone.
Business response:
Thank you for your feedback. We are glad you had a great experience with us and look forward to welcoming you back. Enjoy your car!
a few suggestions It is obvious that Northampton Volkswagen is in a growth period and as such has much to learn especially in the customer service arena. while our experience was overall positive, there were few areas where our comments might help to make future sales more pleasant. First, you attempted to harpoon our cash sale decision by saying "no-one pays cash anymore" this I believe was an attempt to have us finance and thus make more for VW. Second we were told that we would have to have a cashiers check for the sale w... read more
Business response:
Dear Jim, thank you so much for your feedback and suggestions, we will certainly work on that. We are happy that you had a worthwhile experience with us and look forward to welcoming you to the new owner clinic on the 8th of December at 6pm, which we hope you will have time to attend. Thank you for choosing Northampton Volkswagen and enjoy your new car!
Extremely helpful, friendly and knowledgeable salesmen Great experience purchasing a used vehicle. Salesman was helpful and patient with my indecisiveness as well as friendly and welcoming even after the sale was finalized.
Business response:
Thank you very much for your feedback. We're glad you had a good experience with us and hope you enjoy your car!
Purchasing a New VW GTI Autobaum Perf PKG The Staff of Omar Ali, Gregory Bansfield, Linda Howe and Christopher Patrick were extremely wonderful to work with. All four were very professional, and were willing to meet me half way. I will recommend to purchase a vehicle from them at any time. I spoke with Carla C on a previous purchase. Since I have not picked up my new vehicle, I cannot comment on the quality of work. I will be willing to submit an additional survey concerning this topic. Thank you.
Business response:
Thank you so much for your feedback and kind words, we are glad you enjoyed your purchasing experience with us and look forward to welcoming you back for the new owners clinic on December 8th at 6pm which we hope you will be able to attend.
Happy 50th Birthday to me For months Carla the owner has been working hard, trying to get the new 2017 Dune Convertible for me. No other Dealership could get the car I wanted except Carla & Northampton Volkswagen. It's an amazing car & the perfect 50th Birthday present to myself. Jason, Melanie and Chris were great.
Business response:
Thank you so much for your feedback and we hope you enjoy your Birthday present! The Dune is a beautiful car and we hope you will have lots of fun with it. We will be holding a new owners clinic on December 8th at 6pm at Noho VW, so please feel free to attend! Thank you for choosing Northampton Volkswagen!
A great place to buy a car Great Service, I recommend to all....I love my new Jetta...Thanks Bear & Greg for a wonderful buying expierience I will tell all my friends
Business response:
We're glad you love your Jetta and had a great experience with us! Thank you for your business and as they like to say at VW, keep driving!
Happy Customer Satisfied? I should also say satisfied along with happy. Car buying is traditionally a stressful experience but Paul and the NoHo staff created a very low stress experience. While I personally tend to not mind stress, my partner is very very much affected by stress or wrangling during the car buying process. This is absent at NoHo VW. I am the type that always feels a better deal is around the corner but like I said, I am a satisfied customer. My partner is the type that "if you give me what I want at the pric... read more
Business response:
Thank you for your kind words, we are glad we were able to make your car purchase low stress and seamless. We hope you enjoy your new car and look forward to welcoming you back and please know we are always here for any questions you might have. Thank you for choosing NoHo VW!
Frequently asked questions about Northampton Volkswagen
How is Northampton Volkswagen rated?
Northampton Volkswagen has a 4.7 star rating with 2,263 reviews.
When is Northampton Volkswagen open?
Northampton Volkswagen is open now. It will close at 7:00 p.m.