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Serpentini Chevrolet of Willoughby Hills
- Willoughby Hills, OH
About this business
Serpentini Chevrolet of Willoughby Hills is a Chevrolet dealer located in Willoughby Hills, OH. We serve as a one-stop solution for all your automotive needs, from sales to service and repairs. Our experts are waiting to assist you, so drop by today or schedule an appointment online. We also offer a quick quote service so you can get an idea of what your new or used vehicle will cost. Mentor and Willoughby Hills Chevrolet shoppers can browse through our website to find what they need!
Location details
2810 Bishop Rd, Willoughby Hills, OH, 44092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Quick service and very nice people! I really liked how fast and efficient they are. Also the sales team is very friendly and helped me out a lot. Phil Watts helped in service and was excellent!
Business response:
Thank you for the kind words for Phil and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Good sales department, not so good service department. July 22,2020 I purchased a 2020 Colorado. A great truck and the best price I found anywhere. My salesman was great, he asked what I was looking for and directed me to exactly that. Did not waste time showing me vehicles I was not interested in. We found one that was exactly what I had in mind. We went for a short test drive and upon returning to the dealership started the purchase process. While I waited the salesman had my trade in evaluated and prepared the paperwork. ... read more
Business response:
Hi Ronald, We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly.
Nice People Went to see what a new Chevy would run me, and ended up leasing a new Chevy. Very happy with my new Chevy. The salesman, Dave Allen, called me out of the blue to inquire about what I was going to do.
Business response:
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Serpentini Chevrolet of Willoughby Hills are glad to have you as a customer.
Lucas work with us from start to finish and kept us informed throughout the process. Wait time was minimal. Made sure we were satisfied with the car he presented
Business response:
Thank you so much for your wonderful review! We are thrilled that Lucas had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Serpentini Chevrolet of Willoughby Hills!
Salesman and Manager were very nice & helpful. Never pressured me. Had a good experience, well taken care of and would recommend to other people a
Business response:
Congratulations on your new vehicle, Chanda! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
first time service on my new-used car The service was excellent only if they would have told me it wasn't a courtesy service, but a charge I don't like being blind sided. Oh buy the way I put 5k down on a 10k car and still ended up paying 9k I am still figuring that one out.
Business response:
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Serpentini Chevrolet of Willoughby Hills. Please don't hesitate to reach out if you need anything else.
Great customer service I lost A/C during one of the hottest weeks of the year and when I brought my Tahoe in, I expressed that I also had issues with my 4WD system. Another dealership told me that it would cost $500 to diagnose the system because I did not have a certified pre-owned vehicle. My service advisor, David, assured me that just looking at the system would not cost that much. He arranged for a loaner vehicle and Carly provided me with a new Traverse. I got to feel like a soccer mom for several days. In the end, I d... read more
Business response:
Thank you, Denise! We are so glad to hear that our service team was able to help and get you back on the road. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Serpentini Chevrolet of Willoughby Hills.
Shad was very professional, efficient, got me the best deal. I am very appreciative and look forward to working with him again in the future.
Business response:
Thank you for your review and kind words for Shad! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Serpentini Chevrolet of Willoughby Hills.
Purchase of a used car. I contacted 5 dealers in the area and gave them the specs I wanted for a used car. Pablo got back to me with exactly what I wanted two dealers wanted to up sale me to something I did want for a much higher price. Pablo did a great job from start to finish and I a very happy with my purchase.
Business response:
Here at Serpentini Chevrolet of Willoughby Hills, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Frequently asked questions about Serpentini Chevrolet of Willoughby Hills
How is Serpentini Chevrolet of Willoughby Hills rated?
Serpentini Chevrolet of Willoughby Hills has a 4.8 star rating with 3,041 reviews.
When is Serpentini Chevrolet of Willoughby Hills open?
Serpentini Chevrolet of Willoughby Hills is open now. It will close at 9:00 p.m.