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Serpentini Chevrolet of Willoughby Hills
- Willoughby Hills, OH
About this business
Serpentini Chevrolet of Willoughby Hills is a Chevrolet dealer located in Willoughby Hills, OH. We serve as a one-stop solution for all your automotive needs, from sales to service and repairs. Our experts are waiting to assist you, so drop by today or schedule an appointment online. We also offer a quick quote service so you can get an idea of what your new or used vehicle will cost. Mentor and Willoughby Hills Chevrolet shoppers can browse through our website to find what they need!
Location details
2810 Bishop Rd, Willoughby Hills, OH, 44092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Purchasing a brand new car Excellent Salesperson (Jeff) Excellent Staff (Allen) I was very appreciative of the service I'd received. Any questions I had were answered clearly and professionally. I have never came into the old Pat O'Brien and received the quick turnaround service as I recently experienced. The follow calls and accommodations were excellent. I would refer anyone to your dealership for the experience. I greatly appreciate all that you do to help us/me to remain a valued customer.
Business response:
Clara, thank you for your business and this review! We're happy to hear that David and Jeff were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Salesperson Dave Allen was excellent. I would recommend anyone buying a truck, car, or SUV to head up to Serpentine of Willoughby and speak with Dave Allen.
Business response:
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
When I came in I was greeted right away and the young man that helped me was very nice and professional. I truly appreciate him. Thank you
Business response:
Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!
Service review Was pleased with the way Dan Banas dealt with my issue. I was not however pleased with the sales associate Carly Folisi. I had to call to check if my car was done and she did not address the real reason I took it in for. I had to ask her and she kind of sidestepped away from the issue.
Business response:
Thank you for your business and this review. We're glad that Dan was able to address your issue. We apologize that you weren't fully satisfied with your experience and would like to learn more if you would consider contacting us directly. We appreciate your business and hope you will give us another opportunity to serve you!
They killed a good sale at the end. Everything was great until we found out that they couldn't find the second key to the vehicle. Two salesmen were helping my son and I. On several occasions they said it was a second key, but had to locate it. Andrew said Lucas had it. Lucas said Andrew had it. In the end no key. I asked if they could cut me a key? Andrew said he talked to his manager and he said no.If I wanted another key I would have to pay for it. He also said, I got such a great deal on the vehicle I should pay. He prom... read more
Business response:
Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly.
Successful! It was great to see people I remember still working in the service department, and as always they solved my problem - and this time there was no charge. Can't beat that!!
Business response:
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Serpentini Chevrolet of Willoughby Hills. Please don't hesitate to reach out if you need anything else.
The work was good, the communication was negligible to none. The chairs are too big and low. The table chairs are too hard. The wait time was reasonable as was the cost but no one told me what was to be done. I found out what that was by reading the lengthy, somewhat confusing description handed to me as I left. It was not confidence inspiring. And as long as I'm being negative. the walk to the waiting area is a hike and the background music far too loud.
Excellent service from the dealership. An explanation of the problem and how it was resolved was very satisfactory. I would highly recommand this dealership to family and friends.
Business response:
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Serpentini Chevrolet of Willoughby Hills.
Very satisfying Worked well with sales person and sales manager to get the deal I could afford. Nice showroom good selection everybody was friendly and helpful with me,
Business response:
Thank you for choosing Serpentini Chevrolet of Willoughby Hills, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Frequently asked questions about Serpentini Chevrolet of Willoughby Hills
How is Serpentini Chevrolet of Willoughby Hills rated?
Serpentini Chevrolet of Willoughby Hills has a 4.8 star rating with 3,041 reviews.
When is Serpentini Chevrolet of Willoughby Hills open?
Serpentini Chevrolet of Willoughby Hills is open now. It will close at 9:00 p.m.