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Honda Westborough
- Car Dealers
- Westborough, MA
About this business
Location details
350 Turnpike Rd Rte. 9, Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Rich helped me in understanding my needs and identifying the best vehicle for me. He is very friendly, informative and an excellent guy. I was also pretty much comfortable with the pricing and the service from the dealership.
Business response:
Thank you so much for this review! I am so glad that you had such a pleasant experience with Rich, and that everything came with such ease. All of us here at Herb Chambers Honda of Westborough try our best to make sure our guests leave feeling satisfied with their purchase and truly enjoy their experience. Thank you once again for your business and your great recommendation. Happy driving and we look forward to the opportunity to serve your automotive needs for many more years to come! Sincerely, Tom Van Fechtmann General Ma... read more
I have now either leased or purchased three cars through this dealership. Each time I worked with Rich Merlino on the sales side. I go back to Herb Chambers because I always have a very professional and honest experience with Rich. He is very knowledgable and since I am a sales and marketing professional myself I am appreciative of his respect of the customer and the overall experience that he provides. The last car I leased was for my teenage daughter which is nerve wracking enough in itself so having a pleasant experience ... read more
Business response:
Thank you, Allie, for taking the time to write this fantastic review and give our dealership such a wonderful 5-star rating! We work very hard to ensure that each of our guests is 100% satisfied with the Herb Chambers Honda of Westborough experience. I’m so pleased to hear that Rich proudly represented our dealership and provided you with such great service. Thank you again and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Tom Van Fechtmann General Manager Herb Chambers Honda... read more
Tony is always helpful and he does what he says he would do. Every time I went in for some sort of service to my Honda Civic he quickly helped me get whatever work I needed to be done on the car and always gave good advice about how to keep my car running perfectly. Thanks, Ted
Business response:
Thank you, Ted, for taking the time to post such a kind review. Everyone here at Herb Chambers Honda of Westborough strive to go above and beyond for our guests, and I’m so glad Tony was able to make your Honda Civic service appointment as smooth and enjoyable as possible. I’ll be sure to share this terrific review with Tony as I know he will appreciate the time you took to write it. Thank you once again for your business and your great recommendation. We look forward to the opportunity to serve your automotive needs for man... read more
"Don't use a dealer, they will always rip you off." "Dealers just want to sell you a new car, they could care less about service." "Dealer service is a necessary evil for recalls only." I've been living by that advice for all my life. Then, I purchased a used Honda Odessy mini van, not at Herb Chambers, and it needed some service about two years ago my local mechanic couldn't perform. I took it to Herb Chambers Honda in Westboro, and Tony was the service rep. I have not gone back to the local guy (who still does work on anot... read more
Business response:
What an outstanding review to read! It is great to know that Tony was able to provide you with a spectacular and attentive service experience. Here at Herb Chambers Honda of Westborough, our primary concern is delivering flawless customer service. I’m happy to hear that you felt confident about your service appointment and your decision to choose us as your dealer. Thank you for your recommendation and we look forward to serving your family's automotive needs for many more years to come! Sincerely, Tom Van Fechtmann General ... read more
Tony was very friendly and helpful when we brought our Pilot in for regular service. He explained everything completely and texted me when the service was done so we could arrange a pick up time. Great service and great attitude!
Business response:
Thank you for taking the time to share your experience with Tony. At Herb Chambers Honda of Westborough, we are determined to deliver detail-oriented and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. We greatly appreciate your recommendation and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Tom Van Fechtmann General Manager Herb Chambers Honda of Westborough
Tony was very helpful, patient and professional. I did have to come in 2 days in a row to get my power steering issue resolved, but that was not Tony's fault. Tony made at least 2 calls to me to update me on the progress during the day. The shuttle service was very convenient, dropping me off at my front door, and calling me to see if I wanted a return trip to pick up my car - and a very nice fellow also!!
Business response:
I am so happy to know that you found Tony to be professional, helpful and patient. All of us here at Herb Chambers Honda of Westborough try our best to make sure our guests leave feeling satisfied with their service visit and truly enjoy their experience. Thank you once again for your business and your great recommendation! Sincerely, Tom Van Fechtmann General Manager Herb Chambers Honda of Westborough
Tony was an exceptional service consultant that help my wife and I. He took the time to explain everything to both of us so we were able to understand what our service options were. When times are tough financially, everyone needs to be well educated in knowing where our dollars needs to be spent. Tony cared enough to explain everything in great detail and helped us answer our questions. Tony kept me informed via phone/voicemail as well as Text Messaging. My wife and I were able to make well informed decisions on the service... read more
Business response:
Thank you for the glowing review. We strive to make the service experience as enjoyable as possible for all of our guests. Our staff is dedicated to your 100% satisfaction. On behalf of Tony and everyone here at Herb Chambers Honda of Westborough, we greatly appreciate your recommendation to friends and family. Thank you again and we look forward to serving all of your automotive needs in the future! Sincerely, Tom Van Fechtmann General Manager Herb Chambers Honda of Westborough
I came in later in the evening to buy a Honda Civic. Francis Sebelon was fantastic in showing me what was available and patient in waiting (beyond his shift) until I was completely satisfied before leaving.
Francis made the decision to purchase a new Honda Pilot and easy one. He demonstrated a detailed knowledge of the Pilot and was able to help me appreciate the key features which make the Pilot such a great vehicle. Of course he provided me with a competitive price and offer for my trade-in. Overall I could see that everyone at Herb Chambers was aligned to provide a comfortable and professional experience, with Francis bringing up the team batting average. I recommend Francis and Herb Chambers without reservation.
Business response:
I'm honored to hear how happy you are with your experience and that Francis was able to assist you with finding a vehicle that met all of your needs. At Herb Chambers Honda of Westborough we strive to provide each guest with the best customer experience and I’m so pleased you’ve recognized our teams hard work. I will be certain to share your kind words with Francis. Thank you for your recommendation and we look forward to serving all of your automotive needs for many more years to come. Sincerely, Tom Van Fechtmann General M... read more
Frequently asked questions about Honda Westborough
How is Honda Westborough rated?
Honda Westborough has a 4.7 star rating with 7,616 reviews.
When is Honda Westborough open?
Honda Westborough is closed now. It will open tomorrow at 8:30 a.m.