Honda Westborough

AllieWhealan 

on DealerRater

11 years ago

I have now either leased or purchased three cars through this dealership. Each time I worked with Rich Merlino on the sales side. I go back to Herb Chambers because I always have a very professional and honest experience with Rich. He is very knowledgable and since I am a sales and marketing professional myself I am appreciative of his respect of the customer and the overall experience that he provides. The last car I leased was for my teenage daughter which is nerve wracking enough in itself so having a pleasant experience ... read more

TeodorNitu 

on DealerRater

11 years ago

Tony is always helpful and he does what he says he would do. Every time I went in for some sort of service to my Honda Civic he quickly helped me get whatever work I needed to be done on the car and always gave good advice about how to keep my car running perfectly. Thanks, Ted 

sabhubbard 

on DealerRater

11 years ago

"Don't use a dealer, they will always rip you off." "Dealers just want to sell you a new car, they could care less about service." "Dealer service is a necessary evil for recalls only." I've been living by that advice for all my life. Then, I purchased a used Honda Odessy mini van, not at Herb Chambers, and it needed some service about two years ago my local mechanic couldn't perform. I took it to Herb Chambers Honda in Westboro, and Tony was the service rep. I have not gone back to the local guy (who still does work on anot... read more

darketower 

on DealerRater

11 years ago

Tony was very friendly and helpful when we brought our Pilot in for regular service. He explained everything completely and texted me when the service was done so we could arrange a pick up time. Great service and great attitude! 

HondaLover03 

on DealerRater

11 years ago

Tony was very helpful, patient and professional. I did have to come in 2 days in a row to get my power steering issue resolved, but that was not Tony's fault. Tony made at least 2 calls to me to update me on the progress during the day. The shuttle service was very convenient, dropping me off at my front door, and calling me to see if I wanted a return trip to pick up my car - and a very nice fellow also!! 

edhondachin 

on DealerRater

11 years ago

Tony was an exceptional service consultant that help my wife and I. He took the time to explain everything to both of us so we were able to understand what our service options were. When times are tough financially, everyone needs to be well educated in knowing where our dollars needs to be spent. Tony cared enough to explain everything in great detail and helped us answer our questions. Tony kept me informed via phone/voicemail as well as Text Messaging. My wife and I were able to make well informed decisions on the service... read more

charrigan 

on DealerRater

11 years ago

I came in later in the evening to buy a Honda Civic. Francis Sebelon was fantastic in showing me what was available and patient in waiting (beyond his shift) until I was completely satisfied before leaving. 

jmeitin 

on DealerRater

11 years ago

Francis made the decision to purchase a new Honda Pilot and easy one. He demonstrated a detailed knowledge of the Pilot and was able to help me appreciate the key features which make the Pilot such a great vehicle. Of course he provided me with a competitive price and offer for my trade-in. Overall I could see that everyone at Herb Chambers was aligned to provide a comfortable and professional experience, with Francis bringing up the team batting average. I recommend Francis and Herb Chambers without reservation. 

DharmeshThakkar 

on DealerRater

11 years ago

Tony was amazingly helpful providing information without being pushy. He provided all the information I needed to make my decision. He also helped explain me stuff about things that I chose not to get fixed at the dealership. Thanks a lot