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Honda Westborough
- Car Dealers
- Westborough, MA
About this business
Location details
350 Turnpike Rd Rte. 9, Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Sloppy Service Took van to dealer to have lift gate motor replaced along with a few other items, all under warranty. After 8 hours with my car, lift gate motor was replaced and other items fixed. Upon picking up the van noticed that the interior panel was scratched up and had grease prints. Dealer agreed to replace. After driving away entire interior panel rattled as if it had not even been "clipped" back into place. Very sloppy workmanship. Now the car needs to go back to dealer a second time to be repaired correctly. This ... read more
We all know that dealers charge more for service, but that is somewhat of an offset due to the waiting area, a loner car, or not working with someone covered in grease. But the thing that I take issue with is outright dishonesty. During a recent visit for a simple oil change I received the customary and complimentary vehicle safety check. The service advisor came to tell me that the rear brakes needed new pads and the rotors resurfaced. Since my cost for brand new roters is about $25 more for each vs. resurfacing, I did the ... read more
I know Mike personally and Yury was extremely helpful in my selection and purchase of my Honda CRV. They also helped me convert my Honda Odyssey lease into a purchase. I will be a customer at the dealership again !
Business response:
Thank you, Vince, for taking the time to share your experience with Michael and Yury. We strive to provide our guests with the best customer service which means everyone here focuses on being professional, knowledgeable and customer oriented. I'm thrilled to hear that Michael and Yury were able to accommodate you and help you with your Honda CRV. Thank you again and we look forward to serving your automotive needs for many more years to come. Sincerely, Tom Van Fechtmann General Manager Herb Chambers Honda of Westborough
Mislead and disrespected I was told the accord lx had Sirius XM radio. This and Bluetooth for my phone were the only two features I asked about and the salesman assured me they were included with the car we were working out a deal on. After two days and lots of waiting during the finance part of the sale....I find out as the salesman is walking me thru the cars features before I drive off in my new car. NO SIRIUS XM RADIO. "Oh sorry about that." I was offered a decent deal on an EX but still I wasn't willing to spend the add... read more
Dealerships are all the same Drove two hours to look at a used car on the lot. Verified over the phone with an internet rep that is was available and made an appointment with her for later that evening. I get there and am immediately told that someone put a deposit on the car before I even drove up and the woman whom I made the appointment with left for the day. Did they call me? Nope. Complete and utter waste of time, gas, and wear on the vehicle that I would have been trading in. So if you want to be let down by a bunch of... read more
This review is for the service department Brought in car for an oil change. After 3 hours and multiple inquiries about the car, we were told they lost the paperwork and they were closing for the day.
Prejudged and poor attitude This was my second time visiting this dealership, I went to this dealership last year to buy a odyssey, after I walked in I searched for a sales person who was gosling with another sales and he was sort of upset that I approached him.. Huh? I asked him to show me a new odyssey, he said he would look around for 1 and be right back, after 1/2 hour I decided to walk out. My recent visit to this so called largest volume dealer of New England was not any better... I walked in with family, we saw a rece... read more
Worst possible buying experience This man , made me buy something that I did not want and the pressure tactics used was enormous. They made me finance the bloody thing with them and forced me to pay a higher interest
Business response:
I'm disappointed to see this 1-star rating. Our guests' feedback is so important to us and I'd like to better understand what happened in hopes of making this right. I immediately looked in our records and I find nothing under the name provided here on Yelp. At your convenience please reach out to me directly so we can discuss what happened. I look forward to hearing from you! Tom Van Fechtmann, General Manager TVanFechtmann@herbchambers.com
Herb Chambers took my Car for service and destroyed it After I get the Airbag recall fixed at this dealership my SRS light keeps on coming on randomly. Finally it came on solid so took in car. I was told that the Airbag Sensor is faulty also I need new Bushings and Right Axle. The Airbag Sensor was replaced and the Bushing was replaced. Axle was not in stock and was ordered. No one calls me when the axle arrives even though I was charged for the part. When I called I was told the axle had arrived and they will schedule servi... read more
Frequently asked questions about Honda Westborough
How is Honda Westborough rated?
Honda Westborough has a 4.7 star rating with 7,616 reviews.
When is Honda Westborough open?
Honda Westborough is open now. It will close at 8:00 p.m.