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Honda Westborough
- Car Dealers
- Westborough, MA
About this business
Location details
350 Turnpike Rd Rte. 9, Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The used car RAV4 2018 I bought was given without the cover in the trunk and Steven Santo was justifying it that even in brad new cars doesn’t come with it, perhaps it is purchased separately.
Came to test drive 2019 CRV. Requested 10,000 for my car. Offered 8. Upgraded to 2020 CRV EXL, still would not give me more for my car. I feel they took advantage of a senior citizen. Within a few days my car was listed on their website for $13,998. Sent Mr. Bulger email and have not received the courtesy of a reply.
Friendly and courteous! Policy of not using two coupons such as oil change and tire rotation is not customer friendly.
Business response:
Thanks for your review! We will pass along your feedback to management.
It was a real pleasure purchasing my new Honda here: Scott was great to deal with and James Bulger was extremely attentive. So far, it seems like they have a winning team and formula and I look forward to great times too.
AVOID Honda Westborough I would avoid Honda Westborough and in fact every single Herb Chambers entity. They don't care about you and just try and squeeze as much profit for example.
Business response:
AHB, I am very unhappy to hear your thoughts about our dealership. What you are describing is certainly not what we expect. We are fortunate enough to have a wonderful team, and strive to make every effort to be honest and transparent with each customer. Please contact me at your earliest convenience that we can work together to resolve this issue. James Bulger- General Manager jbulger@herbchambers.com
Brakes Thought a coupon was going to be applied however after paying I realized it wasn’t and was disappointed. Too tired to go back and deal with it.
Neglected Awful service. Our sales agent was not attentive. He was busy doing multiple sales at once. Left me, my husband and my 4 month old daughter waiting for almost 1 hour at one point while he went off and made another sale. A complete waste of our time. Didn't feel welcomed. Seemed as if our sale was not importaint. Will never go back and will never reccomend.
Buyer Beware! The traction light was on and I had to bring my vehicle back three times for them to finally diagnosis that the "vtm-4 control unit located in rear cargo area left side" needed replacing. Estimate= $863.64. I brought it to a local mechanic shop and he researched the traction light being stuck on. He calibrated the sensor for a total of $75.00. Problem solved! Herb Chambers Honda Westborough had serviced my vehicle and changed other sensors. After changing those sensors, I have since learned, it is necessary to ... read more
Business response:
I apologize that you were unhappy with the estimated price for the service. We would never take advantage of our customers. This was an unfortunate mistake, or overlook on our part and I am sorry for any inconvenience this caused. Thank you, James Bulger, General Manager.
Sean was great. Service could have been better Service was not great. Had my son bring my vehicle in a he was ignored the entire 3 hours he was there. They were unable to do the inspection because the inspection machine wasn’t working.
Frequently asked questions about Honda Westborough
How is Honda Westborough rated?
Honda Westborough has a 4.7 star rating with 7,616 reviews.
When is Honda Westborough open?
Honda Westborough is open now. It will close at 8:00 p.m.