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Honda Westborough
- Car Dealers
- Westborough, MA
About this business
Location details
350 Turnpike Rd Rte. 9, Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
No shuttle service even with prior commitments I booked an appointment for car service with prior commitment for drop off back home. But when I checked in they straight away informed me there is no shuttle service without any hesitation. All they could say sorry and nothing they could do. Worst experience every time.
Bait and switch Heres how Herb Chambers Honda of Westborough will structure their bait and switch. You will be in contact with an online service representative, likely Sara. She will make no mention of the fact that in person you will deal with a different individual, such as Eric. When you show up and ask for Sara you will be redirected for Eric. This will be important later! You will have a brief conversation with Eric who has created a well rehearsed story behind why there is such a great deal on the car you are looking f... read more
Business response:
I am sorry that your experience with us was not satisfactory. We try our very best to make sure every customer leaves happy. Unfortunately, the car you might be interested in could have been sold prior to you coming into our dealership. We do not practice the bait and switch tactic, and never will. If you would like to speak with me more on this I would be happy to help you! -Adam Tremblay, General Manager, Atremblay@herbchambers.com. Thank you.
Worst Sales Experience ever. Tried to buy a Honda fit with these guys. After the deal has been set and i agreed to their asking price plus the hefty $459 Dealer Document fee they ran my credit and everything was good. Justin the finance Manager said he will call me back to finalize the deal... Never Called Back. Sent emails to the sales team... never got a reply. when I looked back on the website and in Autotrader I saw they increased the price of the car by $1000 and never had the guts to tell me if they did made a mistake ... read more
Business response:
Thank you for your feedback, Alfred. We take your comments very seriously and will relay this information to the correct person. Our General Manager, Adam Tremblay, will be reaching out to you directly. Our sincere apologies for any inconvenience or confusion that has occurred. We look forward to having this addressed at once.
Cheap and incompetent New Odyssey, collision avoidance brakes with no car in front. Extremely unsafe! They have no clue how to fix. So cheap they never offered loaner.
Business response:
Thank you for your feedback. We take your comments very seriously and will relay this information to the correct person. If you would like to discuss this further, please reach out to the General Manager of that location - Adam Tremblay at atremblay@HerbChambers.com. Our sincere apologies for any inconvenience this experienced caused.
Bad coordinator I was going to buy a Honda rigeline and when I was doing the test drive the sold the truck so when I pull over after the test drive the truck was SOLD . I was waiting for the truck and I was calling before the truck was at the dealer y drove 1 hr to get that . The sales person was really nice but he's co worker was mean . Good luck to all of you . Thank you a lot Mark Vincent excelente Sales man but your co worker was mean.
Business response:
I appreciate you taking the time to share your feedback, and am disappointed to hear that you were not satisfied with our customer service. We value respectful and transparent communication, and I’m sorry to hear this is not what you received. Please contact me at ATremblay@HerbChambers.com at your earliest convenience so I can learn more and hopefully restore your faith in us. I look forward to hearing from you. Best, Adam Tremblay, General Manager
Deceptive sales practice I bought a certified car and it was not. The certification took a week after I bought the car. A very frustrating experience. Poor management.
Business response:
I apologize for the experience you had. If you would like to email me- Jbulger@herbchambers.com- I would be happy to discuss this with you and make this right. Thank you, James Bulger, General Manager.
Great service, but I waited while I my car was repaired. No issues with the repair service or any of the staff. My problem is that during my 3 1/2 wait I tried to work. Chairs and table fine, wifi fine, coffee and donuts fine. But what possible reason could the dealership have for blasting SirusXM 1980's pop songs at the volume usually reserved for a noisy bar? This is the not the first time I've been annoyed by this, just the first time I've commented. I realize that they can't split apart the showroom and service area, but... read more
Too expensive for service provided I believe that the team did an overall good review of my vehicle. I love the fact that they not only dropped me off at the office in the morning, but picked me up to retrieve my vehicle when it was ready. That type of service is usually only found at higher end dealers... The issue I have, as do many, is that taking your vehicle to the dealers to have oil changed, tires rotated, fluids checked, standard review, etc... is extremely costly. $300.00 for labor and $110 for parts! This is the ve... read more
Business response:
I appreciate you taking the time to reach out and share your experience with Jim. I welcome you to visit our website and check for our service coupons. We frequently run specials and provide discounts. I also welcome you to reach out to me directly if there are any future concerns that I may address. We value our guests and their experiences and I want to make sure you leave 100% satisfied. My email is ATremblay@HerbChambers.com. Best, Adam Tremblay, General Manager
Excellent Service I was here for a recall issue, it was taken care of quickly and professionally. A a a a a a a a a a a
Frequently asked questions about Honda Westborough
How is Honda Westborough rated?
Honda Westborough has a 4.7 star rating with 7,616 reviews.
When is Honda Westborough open?
Honda Westborough is open now. It will close at 8:00 p.m.