This profile has been claimed by the business owner or representative.
Honda Westborough
- Car Dealers
- Westborough, MA
About this business
Location details
350 Turnpike Rd Rte. 9, Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I personably witnessed the EXTRA SERVICES not required, and all the customers deferred to their mechanics to perform the non required services. Please HERB stop those meetings to increase your bottom line. Herb is at the very bottom on his propeller plane (NOT A JET) to scoot to the Caribbean on YOUR dime, excuse my mechanic. I feel very bad for that poor girl to upsell his Caribbean yacht outing. Excuse me my 4 year old Pilot break fluid WAS DARK and needs to be replaced? Dark brake fluid will crash YOUR car??????? Where is... read more
Business response:
Jacques, We're disappointed to hear that your experience wasn't up to our high standards. We appreciate you bringing this to our attention and would like to discuss your concerns to determine how we can help. Please reach out to me directly to address these complaints. Thank you, James A. Bulger - General Manager - james@herbchambers.com
I waited more than 70 minutes this morning 2/22:2022. just for an oil change. I arrived about 7:35am for a 7:45 am service. I got my car back about 9:00 am and even it was no car wash. The appointment made on line.
Business response:
Hi Yu, I'm sorry to hear that the service took longer than anticipated. We appreciate you as a customer and hope to gain back your trust next time by providing you with a more efficient appointment. Thanks, James A. Bulger - General Manager - james@herbchambers.com
Perkins was the worst salesman. Disinterested in helping us. Tried give us $5,000 less for our trade in so we’d have to pay more out of pocket. Kept saying there was only 2 CR-V in stock when the website showed at least 9. He was just trying to sell us the more expensive model. I wouldn’t recommend this dealership or salesman to anyone! This is the last time we will ever lease a Honda! When the car was ready the next day he faxed the wrong agency for my car and kept lying to us saying the car would be ready in 45 minutes whe... read more
Business response:
Hi Eleftherios, We're disappointed to read this review and would like to help resolve these concerns for you. Please contact me at your earliest convenience to discuss this in more detail. Thank you, James A. Bulger - General Manager - james@herbchambers.com
I have a leased vehicle from this dealership. I needed a tire replaced from a puncture. I wanted it done quickly. I decided to go to the dealership instead of a local tire place because I was assured by the person I spoke with at Herb Chambers that the service manager would personally drive me back and forth to my office that is less than 5 miles from the service center. Once I arrived, the service manager was nowhere to be found and I was told that I could wait for their shuttle. After an hour waiting, I was told it would b... read more
I got very bad experience with manager. He give me appointment to show the car. I have came from long distance to see but car is not available. They lie to me.
Business response:
I'm very sorry for any inconvenience caused on our behalf. At this time we do not hold vehicles, and another associate showed it and was sold shortly before you had arrived. I truly apologize if this policy wasn't clearly explained to you. As a Herb Chambers dealership, we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealerships is 100% satisfied. I understand your frustration and I'm truly sorry. I would very much appre... read more
None of my concerns were addressed, my car was literally looked over with zero intentions of solving legitimate issues I pointed out, my vehicle is still under factory warranty. Pointed out multiple imperfections I noted since my first day of ownership back in April 2021. This experience left a sour after taste, I shall never return to either purchase or service any of my vehicles. I’ll be sure to share my dealer experience to my piers as well.
Business response:
Hi Rene, We're sorry to hear you feel this way. It is never our intention to disappoint or upset our customers and we'd like to help resolve these concerns. Please contact me at your earliest convenience. Thank you, James A. Bulger - General Manager - james@herbchambers.com
Current Honda lease customer, called inquiring about a certain model & trim as my lease was expiring and was looking for a new lease. Called ahead to inquire which trims were available. I was told the trim I was looking for was not available, but that some were incoming and that there was another trim level that they would make available for a test drive if I set up an appointment. Upon arrival I was was told that the only model in the entire dealership was in the showroom and unable to be test driven. Norm then gave me a qu... read more
Business response:
Hi Kevin, I'm sorry to read about the situation you described. I will address your feedback with our team, but in the meantime, if you have any further comments, feel free to reach out. Thanks, James A. Bulger - General Manager - james@herbchambers.com
I was literally forgotten for 3 hours. It’s not the location but the representative JAMES who I unfortunately got during my visit.
The last week of June I took my Honda Odyssey to Herb Chambers of Westborough to have the rear passenger sliding door fixed. I had the driver passenger door fixed during April vacation. I’ve had the van for 8 years so these things are going to wear out. This is expected. What is unexpected is that Herb Chambers Honda of Westborough scratched and dented my car with what I assume was the lift that was used during the repair. They didn’t tell me about the damage and I saw it and brought it to their attention. We left the car wi... read more
Business response:
D Quillen, Thank you for your feedback of Herb Chambers Honda of Westborough. We value every customer's experience and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is satisfied. The work that was completed on your vehicle was done with care, and was handled by our Honda certified Master technicians. As a gesture of goodwill, we attempted to have the dent pulled utilizing a paint-less dent removal technician in addition to having our detail department buff out m... read more
Frequently asked questions about Honda Westborough
How is Honda Westborough rated?
Honda Westborough has a 4.7 star rating with 7,616 reviews.
When is Honda Westborough open?
Honda Westborough is open now. It will close at 8:00 p.m.