This profile has been claimed by the business owner or representative.
Mercedes-Benz of Boston
- Car Dealers
- Somerville, MA
About this business
Location details
259 McGrath Hwy, Somerville, MA, 02143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Service dept. agreed to work on a 20 year old car, and provided a loaner at no charge, fixed the problem on day one, as well as making a few improvements to the operation of the vehicle. Nice
Business response:
Thank you for trusting the Mercedes-Benz of Boston team with your vehicle! We appreciate your kind feedback and hope you won't hesitate to reach out if we can be of service again in the future!
The service department was professional, accommodating, and attentive to all our needs. The vehicle was returned from service as promised in a timely manner.
Business response:
Thank you for sharing your positive feedback! We're happy to hear that our team at Mercedes-Benz of Boston provided you with a prompt service experience. We'll see you on your next visit! Safe travels!
Michael was great as my service advisor. Service was thorough, kept me well informed, and completed as discussed
Business response:
Thanks for the great review! We're delighted that Michael provided a great experience and kept you informed and delivered thorough services. We'll see you next time at Mercedes-Benz of Boston!
They ruined my windshield washer fluid reservoir and placed a wrong cap on the front tyre since I asked was concerned about few other things. On top of all these things my car is under warranty and I drove almost 1 hour for this place
Business response:
Ravi, I'm really sorry to learn about your recent experience with us. This is not the level of service we aim for and it's disappointing to know that you've had these issues with your car after visiting us. We'd like to look into this matter further so please reach out directly when you can. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com
Excellent customer experience. Goes out of their way to accommodate your schedule and needs in a nice environment
Business response:
Hey Robyn, thank you for the excellent review! We're so glad to hear that our team at Mercedes-Benz of Boston could provide you with a great customer experience. Your satisfaction is our top priority, and we appreciate your kind words. Have a wonderful ride!
I am not a Mercedes owner, but if I ever decide to become one, I would most certainly place Mercedes of Boston at the top of my dealership list. I recently purchased a used car from their used inventory and the sales representative,Ronald Escobar, was very professional, attentive and helpful in coordinating all the necessary documentation to the satisfaction of myself and the dealer to finalize the purchase. I would not hesitate to recommend Mercedes of Boston to anyone looking for a vehicle at their facility.
Business response:
Thank you for the kind words! We're glad to hear that Ronald provided you with professional and attentive service during your recent purchase. If you ever decide to become a Mercedes owner, we would be honored to have you as part of our dealership family. Don't hesitate to reach out if there's anything else we can assist with in the future!
Mike was professional, sincere to his customers, he explained about what was the problem of my car in details
Business response:
Thank you for the positive review! We're glad to hear that Mike provided professional and detailed service. We appreciate your support and hope to see you again at Mercedes-Benz of Boston!
Ryan, you were a pleasure to work with. Some of the timing between your company and my agent was off a bit but not much you could do about that . Detailing was good. So thank you for making this an enjoyable experience- I find that unusual with most dealers I have dealt with.
Business response:
Thank you for the kind words! We're glad to hear that Ryan made your experience enjoyable. Your feedback is appreciated, and we hope to see you again at Mercedes-Benz of Boston in the future. Have a great day!
Albert Berisha’s professionalism, technical expertise, on-time delivery of assignments and honesty in working with his clients make him the backbone of Mercedes Benz of Boston’s service department. My family and I had many MBs over the years but would not want anyone else in charge of our cars’ maintenance and well-being. Albert personifies excellence in Client Relationship Management. MB of Boston‘s management is blessed to have a professional like Albert on board.
Business response:
Thank you for the kind words and positive review! We're glad to hear that Albert has provided excellent service and taken care of your Mercedes-Benz. We appreciate your loyalty, and we'll be sure to pass along your feedback to our management team. Have a great day!
Frequently asked questions about Mercedes-Benz of Boston
How is Mercedes-Benz of Boston rated?
Mercedes-Benz of Boston has a 4.8 star rating with 9,409 reviews.
When is Mercedes-Benz of Boston open?
Mercedes-Benz of Boston is open now. It will close at 8:00 p.m.