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Northampton Volkswagen
- Car Dealers
- Northampton, MA
About this business
Welcome to Northampton Volkswagen! We are your local Volkswagen dealership, proudly serving Northampton, Hadley, Springfield, Holyoke, and beyond! We have a wide selection of new and used Volkswagen cars for sale and a team of VW experts who would be thrilled to assist you in finding the new or used car for your family and lifestyle. Our wide variety of quality used cars and VW certified pre-owned vehicles fit any budget. Stop in today or schedule your Volkswagen service appointment online. At Northampton Volkswagen, You're ... read more
Location details
361 King St, Northampton, MA, 01060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Visit on 1/20/15 A very pleasant experience. Very thorough work to identify problem that was resolved. Great communication and very knowledgable and attentive personnel . Will definitely recommend to others and definitely will return when any problem arises and for services.
Business response:
Thank you so much for the awesome feedback! I am so glad to hear you had a completely satisfied experience during your service visit. We hope to see you back for your next visit
Technically we really didn't even have to buy a car, but I was driving a '09 Benz C300 beautiful car, but out of warranty, only issues with it being its a Benz and everything is crazy $, oil change $175! The closest dealership is about 3 hours since we moved. It just got to be a hassle. On a freezing cold Saturday evening my family & I took a drive thru the lot, and a used Tiguan caught my eye. The dealer had just closed for the night, but a sales guy Bill came out, talked to us, and piqued our interest so that we actually d... read more
Business response:
Thank you for taking the time to write this stellar review. We always try to make the car buying experience as simple as possible. I am so glad to hear that you had such a great experience here at Northampton Volkswagen. Also, that Bill and Team were such a big help during the process. We appreciate you allowing us to earn your business. Congratulations on your purchase! .
love my jetta I bought my first jetta from here great car good gas mileage I'm definitely buying another vw from here love this place The end
My experience at VW Northampton VW Northampton and staff are really wonderful. Ryan Nelson is outstanding and knew his craft. Waiting was comfortable. I would definitely recommend this to my friends.
Business response:
Thank you so much for the awesome feedback! I am so glad to hear you had a completely satisfied experience during your service visit. We hope to see you back for your next visit.
I would highly recommend! The dealership employees were extremely friendly and very helpful. The environment was comfortable and easy to relax in. I had a wonderful experience overall and would highly recommend to my friends and family. All were very profession.
Business response:
Thank You for this positive feedback regarding your experience here at Northampton Volkswagen. we are so glad to hear you feel this way. We hope to see you back real soon!
problem back hatch Same great experience with the service department every time I bring my 2014 Golf in for service. Thought there was a leak in my back hatch because water seemed to be coming in when loading the car in a heavy rain with back hatch open. Turned out that there was no leak, just a minor design flaw. Eventhough it was a minor problem that did not require any correction, the service department treated me with respect and decency. They took the time to explain the problem, showed me why it was occurring and then ... read more
Business response:
Thank you so much for the awesome feedback! We are glad to hear that your vehicle and you as a customer have been taken care of. It is our goal to provide a truly exceptional experience for our customers. We are so pleased that you feel this way. We hope to see you back for your next service visit!
Very nice The building is new and well equipped and easy access for disabled people. Heather and Ron made the purchase of the Passat easy. The actual picking up off the car could have been smoother, I feel that Joe, could have been, more polite over the phone regarding the down payment check.
Business response:
We apologize for the delay in receiving your vehicle and on behalf of the managers. However, we appreciate that positive feedback and are glad that Heather & Ron were able to make your purchasing experience a better one. We hope to see you back for your service visits.
Positive Outcome Ultimately the buying experience at Northampton Volkswagen was positive, although a few confusions & missteps along the way to the final sale created speed bumps in the process. Like any car purchase, it helped us enormously knowing exactly what car, with what features, at what price range we were buying. Also, the fact that this was not our first stop (3rd dealership) & we'd narrowed down the diesel Jetta we were aiming to buy, based on research & reliable recommendations from friends. Since September's the... read more
Business response:
Congratulations on your new 2014 Volkswagen Jetta Sedan! I am so glad to hear that you had such a great experience here at Northampton Volkswagen during your new vehicle purchase. We always try to make the car buying experience as simple as possible. We appreciate you allowing us to earn your business. We hope to see you back for your first service visit.
Great Service Great, friendly service. The waiting area has great accommodations and the service staff is always very friendly and helpful. This dealership will do the job right.
Business response:
Thank You for your feedback! We are very excited about our new facility. I am so glad to hear all of your service issues have been resolved. We look forward to seeing you back here for your next service.
Frequently asked questions about Northampton Volkswagen
How is Northampton Volkswagen rated?
Northampton Volkswagen has a 4.7 star rating with 2,263 reviews.
When is Northampton Volkswagen open?
Northampton Volkswagen is open now. It will close at 7:00 p.m.