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Honda Westborough
- Car Dealers
- Westborough, MA
About this business
Location details
350 Turnpike Rd Rte. 9, Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Tried to make an appointment to test drive a civic Si. Was informed it is not permitted as it is a performance car. I have owned two Si’s a 2012 and 2014 which I purchased brand new. Test drove each car before making the purchase. No one said “it was a performance car so you cannot”. I am in the market for a new car and have test drove the VW (GTI)- 241 horsepower, Subaru (WRX) -271 horsepower, Hyndia Elantra N,-276 horsepower BMW 235m-312 horsepower, Audi S3, and Acura Integra type S. All of these cars were excellent and a ... read more
Business response:
It's disappointing to hear about your experience with the test drive policy. We understand how important it is for enthusiasts like yourself to get a feel for a vehicle before making such an investment. Your feedback is valuable, and we apologize if our approach seemed restrictive or frustrating in any way. If you have further questions or would like assistance, please don't hesitate to reach out. Thank you, James A. Bulger - General Manager - james@hondawestborough.com
I never thought it would be possible for a dealership to have such a bad service. The "Manager" Tim was extremely unpleasant and rude, if this gentleman don't have the skills to work with the public, then maybe he's in the wrong job. I highly do not recommend it!
Business response:
I'm sorry to hear about your experience with our service. We strive for professionalism and courtesy, so it's concerning to learn that this wasn't reflected during your visit. I would appreciate the opportunity to discuss this further and address any concerns you may have. Please feel free to reach out at your convenience. Thank you, James A. Bulger - General Manager - james@hondawestborough.com
We had scheduled a test drive for 5:15 PM, and I made sure to inform the sales associate on the phone that, due to rush hour traffic, we may arrive closer to 5:30 PM. We ultimately arrived at 5:20 PM, well within the reasonable time frame we had communicated. However, upon our arrival, we were disheartened to see that the very car we had requested for the test drive was still inside the showroom, despite our advance notice and confirmation that the car would be ready for us to test drive. To make matters worse, we were compl... read more
Business response:
Thank you for the review. I'm disappointed to hear that this experience didn't leave you with a better impression of our dealership and sincerely apologize for any frustration or disappointment that occurred as a result. Your feedback is appreciated and will be used to help us improve our service & processes moving forward. If you'd still like our assistance or have any additional concerns, please feel free to contact me directly. Thanks again, James A. Bulger - General Manager - james@hondawestborough.com
They did not mention the prices of the services being offered. They did not do a multi point inspection or atleast they didn't mention that they did one. They washed the car so that's good. And the kids room didn't have any toys or books just an empty room.
Business response:
Thank you for sharing your feedback. It's disappointing to hear about the lack of communication regarding service prices and inspections, as well as the state of our kids' room. We appreciate your input and will work on improving these areas to enhance customer experience. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, James A. Bulger - General Manager - james@herbchambers.com
I made an appointment to change the transmission fluid. I informed the agent who received the car and confirmed it at reception. They changed the engine oil, and I still had to pay for it, besides the cost that I already expected for the desired exchange. I still lost 3 hours of my day, so everything was ready. The reception agent even asked me why I wanted to make this exchange. I wanted to answer that it is because I like to spend my money on nothing.
Business response:
Ramon, We regret to hear about your concerns and appreciate the feedback. We want to address this with you if you can reach out directly. Thank you, James A. Bulger - General Manager - james@herbchambers.com
Came in for tires and inspection. The service was very good, as usual, but the care and details were not. I got my car back with the plastic on the seat, dirty paper mat on the floor, dirt on the entry, grease on the fender, all the seat belts buckled, my rear cargo mat all scrunched up blocking my view out the rear, and old glue around my new inspection sticker. Nothing that affects the actual service, which is great, but these little details have suffered more and more over time.
Business response:
Thank you for sharing your feedback with us. While we're glad to hear the service itself was up to par, we apologize for the oversight in attention to detail during your visit at Herb Chambers Honda of Westborough. We'll address these concerns with our team and work on improving this aspect of our service moving forward. We appreciate your continued trust in us!
Lost my business as a returning customer of 8 years, purchased my car there and repeatedly returned for service. Came in for a head gasket replacement expecting a fair labor quote, however was met with what was certainly a “we don’t want your business quote” for my 2016 Honda Civic with only 59k mi. Typically jobs are quoted and billed ranging in the 12-15 hour range, instead they quoted 21 hours at $199, and refused to budge an inch quoting that “the car may have bolts that are more difficult to get out due to its age”. My ... read more
Bad work not fix the problem and very bad costumer service they charge and not resolved the problem of my car why I'm leave there for fix.not recomendation.
Business response:
We're disappointed to hear about your experience. We'd appreciate the chance to address your concerns, so please reach out when you can. Thank you, James A. Bulger - General Manager - james@herbchambers.com
My service was fine as always. However, while I sat in the waiting area there was an employee (I believe was probably management level) talking to a client. It was an ongoing debate. The client believed that Honda should offer to help/fix whatever the problem was with their car. The employee continuing to say it wasn’t the dealerships problem. This debate went on for a bit with the employee eventually telling the client they could take their business elsewhere. Finally the client asked to see this individuals manager. Althou... read more
Business response:
JoAnne, thank you for your feedback. We're glad to hear your service was fine at Herb Chambers Honda of Westborough but regret the uncomfortable situation in the waiting area. We'll certainly look into this and work on improving our customer interactions moving forward.
Frequently asked questions about Honda Westborough
How is Honda Westborough rated?
Honda Westborough has a 4.7 star rating with 7,616 reviews.
When is Honda Westborough open?
Honda Westborough is open now. It will close at 8:00 p.m.