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Honda Westborough
- Car Dealers
- Westborough, MA
About this business
Location details
350 Turnpike Rd Rte. 9, Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Bought a used Honda from herb Chambers of Westboro, had issues with starting intermittently. made appointment dropped car off was there for 2 days. I had to call to find out what they found out with the starting issue. Tristian said he had bad news and good so he gave me the bad news told us they could not make the car due the grinding noise after 50 starts! I had to drive the car and take video of it starting when this problem happens really!! Honda had Tech bulletins on these v6 engines and were suppose to do 2 more steps ... read more
Business response:
Thank you for taking the time to share this feedback. I'm sorry to hear we didn't leave you with a better impression and will make sure the situation gets reviewed with our team. If you'd like to speak with us further, please feel free to contact me directly. Thanks again, James A. Bulger - General Manager - james@herbchambers.com
Scheduled for an inspection, got called the day before to reschedule, they said it was a 4 or 5 hour job, show up and told it will be 3 or 4 days.
Business response:
Hi Rod, we're sorry to hear that your visit with us was an unexpectedly long one. Please feel free to reach out to us with any questions or concerns you might have! James A. Bulger - General Manager - james@herbchambers.com
Worked with James SinClair and Alex Gould, worst experience of my life.. They where rude and did not have my vehicle done when promised even though I made a service appointment. Then come to find out when I left it still needed an alignment when I was told it did not. I put my family in this vehicle and the wheel was shaking and pulling to the right. I told them that and they said it was fine. i left and it was still doing the same. I took it another Honda dealer and they fixed it. Needless to say when my lease is up Honda w... read more
Business response:
Hello - I'm sorry to learn of your negative comments regarding your recent experience. We understand the importance of driving a safe vehicle and are sorry you were not given better service. I would like the opportunity to step in and assist. Please contact me at your earliest convenience. Thanks, James A. Bulger - General Manager - james@herbchambers.com
I was there for two hours for an oil change. I value my time too much for that. I am not sure I will go back there.
Business response:
Amanda, We promptly cut you the refund check the next morning and mailed it to you per your instructions. Please let us know once you have received it. If you don't get it in the next couple of days, we can always issue you a new one. I apologize for the mishap and the unpleasant experience while you were looking for a vehicle here. Sincerely yours, James A. Bulger-General Manager
I would give them a zero if I could. I just spent $800 on my 2009 Honda element getting a valve adjustment and a fuel injection cleaning. When I started the car there was a horrible squealing coming from under the hood that wasn’t there before. I went in to talk to the service Tech. And he had a mechanic come out to look at it. My partner was in the parking lot waiting for me since he drove me to pick up the car. And he overheard the mechanic call my car a piece of xxxx and that it wasn’t his issue what was going on. I have ... read more
Business response:
Thank you for reaching out. I'm sorry to hear about this experience and will make sure it gets looked into & addressed with the appropriate members of our team. If you'd like to discuss the situation in greater detail, please feel free to contact me directly. Thanks again, James A. Bulger - General Manager - james@herbchambers.com
I am a very long time customer and will likely continue leasing cars from Herb in the near future but there is one annoying aspect of the dealership that is both amusing and could be improved so simply. Waiting. Annoying, intolerable waiting for those of us with no patience at all. Whether it is for service, sales, giving feedback, etc. it seems I am forever asked to "Just give me a second" as some Herb employee tends to some task that takes precedence over my time. For example, I schedule a simple oil change, bring it to th... read more
Business response:
Thank you for your feedback, Paul. We apologize that you are not fully satisfied with your service and would like the opportunity to discuss this with you further. Thanks, James A. Bulger - General Manager - james@herbchambers.com
Went in for an oil change and transmission fluid change, didn’t appreciate when I was told that I needed other expensive services when I knew that I didn’t
Business response:
Thank you for your honest review, Tony. We hope that we can provide you with a better experience next time.
Came in for oil change and tire rotation. Drop in, no appointment. That all went well, more expensive than I thought, but everything is up these days! I was told that the cabin air filter needed replacement. (rodent droppings). Estimate repair was $99.55.!!! I bought a new filter on my way home for $22.00 and replaced it myself in ~5 minutes. 5X profit seems like a bit of a ripoff and also the old filter I removed was not that bad, no droppings, small shredded black foam, again no droppings and vacuumed clean in seconds
Business response:
Thank you for taking the time to leave us a review. We appreciate the feedback and encourage you to reach out directly if you'd like to discuss the situation in greater detail. Thanks again, James A. Bulger - General Manager - james@herbchambers.com
Expensive. Butt butt butt butt butt butt butt butt butt butt butt butt butt butt
Business response:
Hello - I'm sorry you left with this impression of our services, but invite you to reach out so we can work on helping you find an excellent deal. Thanks, James A. Bulger - General Manager - james@herbchambers.com
Frequently asked questions about Honda Westborough
How is Honda Westborough rated?
Honda Westborough has a 4.7 star rating with 7,616 reviews.
When is Honda Westborough open?
Honda Westborough is open now. It will close at 8:00 p.m.