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Honda Westborough
- Car Dealers
- Westborough, MA
About this business
Location details
350 Turnpike Rd Rte. 9, Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
My 2021 Honda hr-v needs a new transmission at 94,000 miles. This Honda dealership sold me a defective transmission. Honda had a massive recall on the 2016-2020 hr-v on the transmissions for this exact same problem(software does not properly monitor internal fluid pressure and detect early CVT belt failure)(The warranty covers the 2016-2020 up to 150,000 miles for the transmission because of this issue. I have a 2021 with the exact same issue and they won’t cover it for me. The way Honda fixed the issue is by changing the wa... read more
Business response:
Thank you for the review. I'm disappointed to hear of your frustration and encourage you to contact me directly so that we can discuss this situation in greater detail. Respectfully, James A. Bulger - General Manager - james@herbchambers.com
I’m not happy with the service overall. I had repair done two weeks ago at this dealership, for diagnosis on rattling noise at high speed and brake repair. I was charged $169 for just diagnosis on the rattling noise. I was told the noise is due to low volume of engine oil, but not clear what caused the oil loss - diagnosis confirmed no external leaking; likely be internal problem - I was told to come back at 1000 miles to have oil level checked. I didn’t agree on the $169 charge, because I wasn’t given the root cause, but I ... read more
Business response:
Thank you for the review. I'm sorry to hear that your experience did not meet expectations and will make sure we address this feedback with our team. If you'd like to discuss the situation further, please feel free to contact me directly at your earliest convenience. Respectfully, James A. Bulger - General Manager - james@herbchambers.com
Very professional services, good communications, facilities, clean . . . A a a a a a a a a
Business response:
We're glad you feel this way, Ron! Thank you for trusting Herb Chambers Honda of Westborough with your vehicle!
I was really disappointed waiting for my vehicle to be serviced. They did not have the entire first floor heated. The ambient temperature was 38 degrees farinheight. All employees were wearing their winter coats. Date: 11-13-23.
Business response:
We're sorry to learn about your experience with the heating during your recent visit. We'll certainly look into this matter and work on improving our service environment at Herb Chambers Honda of Westborough. Thanks for bringing it to our attention!
Every, I mean every tolime I go into this dealership I have to argue about the maintenance package I have. I've talked to service manager, his manager and next is customer service. Sadly disappointed
Business response:
Rosie, We're sorry to learn about the recurring issues you've been having with your maintenance package. This is not the experience we aim for and it's clear that we need to do better here. Let me assist in resolving this matter - please reach out directly at your earliest convenience to discuss this further. Thank you, James A. Bulger - General Manager - james@herbchambers.com
Exercise Caution and Avoid This Dealer! I feel compelled to warn you about the dealership I recently had an unfortunate experience with. I entrusted my 2019 Honda Pilot to them for a rear camera recall service, only to encounter a string of issues afterward. Upon retrieving my car, I noticed that the air conditioning was no longer blowing cold air – a problem that had never manifested before, nor were there any indications of oil or refrigerant leakage prior to handing over the vehicle. What followed was a frustrating ordeal... read more
Business response:
Thank you for reaching out. I'm sorry to hear about this frustrating experience and would like the opportunity to discuss it with you in greater detail. Would you please contact me directly at your earliest convenience? I hope to hear from you soon. Thanks again, James A. Bulger - General Manager - james@herbchambers.com
I have had positive experience in the past but this time it was different. I was planning to take my vehicle for Maintenance this Sat. I had bought the car here. However due to my sudden travel plans I decided to do it 2 weeks from this date. I called the main reception to reschedule it and she put me on to Service department...waited for a long time before I dropped the call. Did this 3 times before I called the main number again and told them my situation and she found someone and put me through. This person was rude and c... read more
Business response:
Thank you for reaching out. I'm sorry to hear that this experience didn't meet the high standards of service that our customers expect from us, and will make sure we address the situation internally with the appropriate members of our team. If you have any additional questions or concerns, please feel free to contact me directly at your earliest convenience. Respectfully, James A. Bulger - General Manager - james@herbchambers.com
My Service experience could not have been worse. They were factory installed defects and the Service Department could not of appeared more disinterested in resolving these repeated issues if they tried. The car was in the Service Dept. for 7 straight days. They subbed out the window repair that was factory installed to a hack vendor who only compounded the issue by not replacing the original windshield and opted to fix it with putty. I took Ubers without reimbursement to drop-off and pick up the car on 4 separate occasions. ... read more
Business response:
Thank you for reaching out. I'm sorry to hear of your disappointment with our service department and sincerely apologize for any frustration or inconvenience this experience may have caused for you. I will make sure this feedback gets reviewed internally and encourage you to please contact me directly if you'd like to discuss the situation further. Respectfully, James A. Bulger - General Manager - james@herbchambers.com
Had issue with car not working and dashboard staying on when car was shut off. Had exact same issue a month ago and paid $1200 to Herb Chambers Dorchester and now told we needed new fuse box with relay for $700! Not Herb Chambers Westborough fault. They were great and communicative. Now I have to let Dorchester Herb Chambers know how disappointed I am.
Business response:
We're sorry to hear about the issue with your car, but glad our team was able to communicate clearly and help with the situation. Please let us know if there is anything else we can assist you with in the future! Thank you for choosing Herb Chambers Honda of Westborough, Janet!
Frequently asked questions about Honda Westborough
How is Honda Westborough rated?
Honda Westborough has a 4.7 star rating with 7,616 reviews.
When is Honda Westborough open?
Honda Westborough is open now. It will close at 8:00 p.m.