This profile has been claimed by the business owner or representative.
Northampton Volkswagen
- Car Dealers
- Northampton, MA
About this business
Welcome to Northampton Volkswagen! We are your local Volkswagen dealership, proudly serving Northampton, Hadley, Springfield, Holyoke, and beyond! We have a wide selection of new and used Volkswagen cars for sale and a team of VW experts who would be thrilled to assist you in finding the new or used car for your family and lifestyle. Our wide variety of quality used cars and VW certified pre-owned vehicles fit any budget. Stop in today or schedule your Volkswagen service appointment online. At Northampton Volkswagen, You're ... read more
Location details
361 King St, Northampton, MA, 01060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Ask for Jason LeClair. He is an an excellent salesperson. He has excellent knowledge of the product he is selling. He is polite and engaging. I highly recommend his services. A very good experience.
Business response:
Thank you for taking the time to write this stellar review. We always try to make the car buying process as simple as possible. I am glad to hear that you felt you had a great experience here at Northampton Volkswagen. We appreciate you allowing us to earn your business. Congratulations on your purchase! We look forward to working with you in the future and seeing you at your first service visit.
Ebony was extremely courteous and attentive during my visit yesterday. I am very happy with the outcome of my service. Probably the best experience I've had there yet.
Business response:
Thank you so much for the awesome feedback!
Another VW dealership was unable to find an answer to my minor, but annoying problem in four visits spaced over the past year. Rich found it in less than five minutes. A replacement part was ordered. We returned, had it repaired and the problem is gone. We dealt with Connie, Kim and Rich. They were all very helpful, friendly and considerate. From now on, we will deal with Northampton Volkswagen.
Business response:
Thank you for your feedback! It is our goal to provide a truly exceptional experience for our customers. We are so pleased that you feel this way and hope you will continue to service with us!
Very energetic group of people! They are willing to work with you on anything. I felt like I was given the best deal for my budget!
Business response:
Congratulations on your new purchase!! Welcome to the Northampton Volkswagen Family! We hope you will continue to service with us!
I was very excited to purchase a car. Things were going well. The price was great and then it went up. Because there were repairs that needed to be taken care of. There was a nearly $4,000 jump in the price. There seemed to be a lot of issues, I kept being handed off from one person to another. It was just overall a disappointing experience.
Business response:
We are sorry you did not have a pleasant experience at Northampton Volkswagen. We are a family owned business and value customer service. We would like a chance to earn your business back. Please contact us so we may discuss this further.
I had been driving an awful car for WAY too long and I knew I wanted a Jetta. I had gone to Fathers & Sons VW in West Springfield prior to Northampton VW, and knew when I left F&S that I did not want to do business with them. I walked into their showroom, and waited a good 5 minutes for someone to finally come & help me. Although the salesman I was working with seemed to be fairly knowledgable, I couldn't help but feel like he was blowing smoke. He had his "numbers man" quote me on a lease on a 2013 Jetta SE and he threw so ... read more
Business response:
I am so glad to hear that your experience here at Northampton Volkswagen was excellent! It is our goal to provide a truly exceptional experience for our customers. We are so pleased that you feel this way. Congratulations on your 2013 Jetta SE! We hope you will continue to service with us!
I have nothing bad to say. My experience purchasing the 2012 Golf was easy and the sales staff couldn't have been more helpful. They have followed up with to make sure everything is still good. Its excellent!!! I'm very satisfied with the sale.
Business response:
Thank you so much for your feedback! It is our goal to provide a truly exceptional experience for our customers. We are so pleased that you feel this way. Congratulations on your 2012 Golf! We hope you will continue to service with us!
Thank you the sals staff was friendly and patient with all my questions and worked hard to find the car I wanted I will recommend
After my windshield wiper stopped working during a major downpour, I took my car to Northampton Volkswagen for emegency service. Explaining the problem to Carlos, the car was examined, while I waited in the waiting room. When called down to discuss the problem, I was informed the wiper motor needed replaceed and before I could ask, I was also informed that a loaner car would be provided, because, the part needed to be ordered. This was a relief and turned a stressful moment into a great day. I was able to keep maintain my sc... read more
Frequently asked questions about Northampton Volkswagen
How is Northampton Volkswagen rated?
Northampton Volkswagen has a 4.7 star rating with 2,263 reviews.
When is Northampton Volkswagen open?
Northampton Volkswagen is closed now. It will open at 9:00 a.m.